Telecom
With the ever evolving telecom industry, telecom companies are breaking records and setting new benchmarks for others to follow. With our expertise and footprint in the country, we offer solutions to help them grow. Our service spectrum offers an end-to-end solution for all your requirements.
Technical Support Services
- Customer Premise Equipment Upgrade activity
- Installation of new Services
- DP Rehabilitation
- Fault repair Service
- Backend Tech Support
Re-Verification and eKYC Services
- Upon instructions from The Hon. Supreme Court of India, the Department of Telecommunication directed the telecom service providers to re verify all mobile subscribers thru e-KYC, “Organically”
- Activity to be completed before 6th Feb'18.
- Telecom companies to carry out this activity by deploying devices along with mobile/desktop application.
- Telecom subscribers/customers will be directed to such locations designated by telecom companies for re-verification of their connections
Lead Management Services
- Setting up of back office
- Deployment of outbound calling team to contact prospective customers
- Offering them the top plans on postpaid and broadband services as per their usage
- Fixing up appointment with the customers for fulfillment
- Field services
- Deployment of agents in the field to collect relevant documents from customers
- E-KYC based activation registration if required by clients
- Collection of cash and cheques on behalf of clients for activation
- Login and activation
- Dedicated team to complete KYC of documents and process the order in client system
- Handing over the documents to the client
Back office Management Services
- Pickup of documents from retailers & distributors
- Indexing & inward of documents
- Digitization of documents
- Data Capture
- Imaging
- Warehousing of documents
- Sending welcome letters for new customers
- Sending settlement letters to outgoing customers
- Payment posting
- Agency commission processing
Manpower Deployment and Management
- Customer Life Cycle Management (SMB and Corporate)
- Upselling and cross-selling
- Service resolution
- Bill distribution and collection
- Implant, in-house and runner-boy deployment
- Store Management
- Deployment of manpower for managing the stores
- Promotion Activity
- Appointment of promoters at stores and external kiosks for sales activity
- Field Activity
- Appointment of Sellers / On-boarding of merchants