Mail at
kdkcorp.communication@karvy.com
Karvy DigiKonnect is a subsidiary of Karvy group; Karvy group is a premier financial services provider, ranked among the top 5 across its business segments.
Established in 2015 Karvy DigiKonnect has emerged as a leading provider of contact centre services in the highly competitive domestic BPO space.
What we offer to our customer is more than just a vendor-customer relationship. We focus on building partnership with our customers to enhance CX & achieve business outcomes through strong service delivery backed by innovative usage of technology and analytics.
We are 15000+ people strong, with 24 delivery centres in 14 locations across India. We serve 60+ clients in over 9 languages. Our services bouquet includes Customer Management Services and Industry Specific Solution for various Fortune 500 companies across industry verticals such as Banking & Financial Services, Retail & Ecommerce, Hospitality, Telecom, Emerging Markets and Government.
15k+
Staff
60+
Clients
9
Languages
14
Locations
24
Delivery Centres
Corporate History:
Karvy DigiKonnect started operations in 2015 with a 50 member team managing contact centre and back office services for Banking & Insurance clients from our Hyderabad centre.
We have grown exponentially since inception by focusing on service delivery and providing value to our customers. In a span of 3 years Karvy DigiKonnect has established itself as a leading provider of contact centre services in the domestic BPO space.
2018
Increase comapany member by 15000plus & servicing 60+ clients across industry segments.
Continuing with the growth spree we have become a 15000+ people strong organization servicing 60+ clients across industry segments. We strengthened our delivery framework with ISO 27001:2013 and ISO 9001:2008 certifications, setup the Innovation & Automation vertical thus becoming serious contenders for competitors.
2017
Acquired Sutherland domestic process & Increase comapany member by app. 12000
Acquired Sutherland domestic process and expanded footprint to other Indian cities. Entered into new verticals of real estate and government. Overall added 50 clients across industry segments to the portfolio and approximately 12000 headcount.
2016
Added few prestigious BFSI clients
Added few prestigious BFSI clients to the portfolio resulting in an impressive 2000 strong workforce in the first year of going live.
2015
Karvy DigiKonnect started operations
Karvy DigiKonnect started operations in 2015 with a 50 member team managing contact centre and back office services for Banking & Insurance clients from our Hyderabad centre.
what we do
Our mission & vision
Our Mission
Our mission is to be the preferred strategic partner to our customer, and we aim to achieve this leadership position by building an innovative, enterprising and technology driven organization while setting new standards of service delivery and business ethics.
Our Vision
Our vision is to collaborate with customers in providing end to end business solutions through specialized competencies across business verticals and internalize service quality using innovative approaches.
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Our Team
Team Members
Makesh Sankaran
Chief Executive Officer
Over 23+ years’ experience in business development, building high value client relations and operations in both B2B and B2C segments in product sale and service industries, good strategic appreciation and vision. Highly focused in successfully delivering complete Customer Life Cycle Management (CLCM) within the desired deadlines and budgets.
Rajesh Ramdas
Chief Sales OfficerOver 27 years of experience in operations, delivery, practice lead and business delivery. He had been an entrepreneur as well for a short period.
Albert Fernandez
Transitions HeadOver 22 years heading transitions for fast paced large scale contact center business, setting up new sites and rolling out multiple high profile and complex client programs.
Bharath Balan
HR HeadBharath has 20+ years of cross functional BPO/ITES leadership experience in customer service management leading large sized teams driving people, delivery and quality of service in Human Resources.
Neehar Choudhury
IT HeadOver 15 years of experience in strategic planning & management, IT operations, IT infrastructure management, project management, system administration and business continuity planning.
Sunil Devdas
BFSI Vertical HeadSunil is heading BFSI vertical with more than 25 years of experience in financial service industry service delivery, client relations & escalation management.
Sanjay Gupta
Government Vertical HeadOver 25+ years of experience; 12 + years of experience in domestic BPO with senior level local and multi geography experience.
N.K Raman
Emerging Markets Vertical HeadRaman is heading emerging markets business; 25 years of experience in service delivery, financial services industry, and client relation & escalation management.
Avinash Menon
Telecom Vertical HeadOver 15+ years of diversified experience in telecom, IT, consumer transportation, international and domestic BPO. Extensive strategic and project/program delivery skills.
Amit Kashyap
Ecommerce Vertical HeadAmit comes with an experience of 16+ years in operations of contact center. His last assignment was with Teleperformance India, as director operations for three Amazon accounts IN, UK & NA.
Lav Kush
Innovation & Automation HeadLK comes on-board with 1.5 decade of experience in customer service operations and experience management, had led various strategic roles in area of operations, training, quality, automation & designing.
P S Venkateswaran
Process Reengineering HeadVenky manages process reengineering for all verticals of Karvy Digikonnect. He has been instrumental in deploying centre wise ranking mechanism and instituted corporate governance model for all per connect minute businesses to improve efficiencies and monitor key SLAs on a daily basis.
Mehnaz Mansoori
Training & Quality HeadOver 11+ years of international & domestic experience. Having hands on experience on structuring training vertical and headed operations of contact centre.
Clients & Partners
Be Trusted
